· Schedules all dining reservations for the room and may serve special guest when required. 

· Ensures proper services and authorizes adjustments to checks in the event of a legitimate guest complaint. 

· Ensures that food is prepared and served according to the desired portions and quality specifications. 

· Advises customer on selection of food and beverage items. Supervises all dining room personnel within dining facility. 

· Assists with the training of new employees, ensuring all policies and procedures are followed for providing proper service to customers in the outlet. 

· Maintains records of personnel performance, dining room labor costs, and other expenses as to China, glass, flatware, and current departmental time log. 

· Schedules monthly food service employee meetings to ensure correct execution of restaurant policies. 

· Schedules all room personnel in accordance with the Operations Management Systems, staying within 2% of standards hours and cost. 

· Responsible for department budget and CER’s. 

· Has working knowledge of union rules and regulations. 

· Ensures adherence to all Board of Health standards. 

· Ability to interact and coordinate work with other departments.

· Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. 

· Conveys positive energy and enthusiasm focusing on the guest interaction.

· Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior.

· Immediately addresses service breakdowns and follows up to ensure guest satisfaction. 

· Keeps team well informed of property promotions and events. 

· Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them. 

· Clearly communicates and enforces company expectations including policies, procedures, department goals and business strategy. 

· Addresses employee performance issues, coaches for improvement and provides ongoing feedback.

· Other Duties as assigned